FAQ's

FAQ, Answers to Your Questions

faq

FAQ stands for “Frequently Asked Questions.” An FAQ is a list of commonly asked questions and answers on our website about hourly rates, technical credentials, custom build computers, equipment for sales, product information, and guarantees and support policies.

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Do you charge more for nights, weekends, or emergencies?

No! I will not take advantage of you and your situation regardless of whether I assist you during the day, the night, or the time that the work occurs.

How long have you been in business (self-employed) for?

I have been in business for 17 years on my own, but I have been using computers since I was eight years old (since the IBM PC and DOS days) and working professionally on PCs for 26 years! 

What happens if I want to use your services and I can't fully afford you? (For example, I think it will take six hours to fix your problem and you can only pay for three).

I will do the best within my ability to do as much as I can within the allotted time frame and financial budget. However, I offer NO warranty on work that is not fully completed. In contrast, you also have the option to refer me out to others, get free hours, and then use my services in order to compensate for a lack of sufficient monetary funds.

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What Operating Systems do you work on and with?
  • Windows 7 (Home Premium, Professional, and Ultimate),
  • Windows 8 (Home/Regular & Professional)
  • Windows 8.1 (Professional)
  • Windows 10 (Home, Professional, & Enterprise)
  • Windows 11 (Home, Professional, & Enterprise)
  • Apple OS X 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite), and 10.11 (El Capitan)
  • Mac OS 10.12 (Sierra), 10.13 (High Sierra), 10.14 (Mojave), 10.15 (Catalina), 11.0 (Big Sur), 12.0 (Monterey) 13.0 (Ventura)” and “14.0 (Sonoma)
  • Apple iOS (iPhone and iPod Touch)
  • Apple iPad OS.
  • Apple Watch OS
  • Apple TV OS
  • Android (phone & tablets)
  • Linux – Ubuntu, and Mint
  • Chrome OS
What are some good IT/Technical websites that I can visit to provide me with the latest news occurring in the computer and electronics industry?

I happen to like and use these two: The Inquirer – www.theinquirer.net and Cult of Mac – www.cultofmac.com.

What do I do with an old computer that I want to get rid of without just throwing it in the trash?

You have several different options. 

The first option is you can always have the machine recycled through your local waste management location. 

The second option is you can always donate the computer to a school, synagogue/church, or even to the Salvation Army/Goodwill. 

Your last option is to always give it to me and I will attempt to find a good home for the old PC. 

Keep in mind regardless of who you give the computer to, you will want to wipe the contents of the hard drive (or destroy it if need be) and make sure valuable information is not given or shown to complete strangers. 

Finally, for now, I can always assist with preparing your old PC for donation too!

What brands of manufacturers do you service and support?

As long as it is PC or Mac-based (Intel, AMD, and Apple), I will work on the desktop or laptop.

This includes (but is not limited to) Dell, Toshiba, HP, Lenovo (IBM),  Apple, Asus, Samsung, Google (Chromebooks), Alienware, Acer, Microsoft, and custom-built PCs.

Printer manufacturers include HP,  Canon, Brother, Lexmark, Xerox, Dell, Ricoh, and Epson.

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What are your technical credentials?

I am A+ Certified (PC hardware and Windows software).  

Do you custom build your own PC desktop computers?

YES! I love to do it as well. The problem is building your own computer (buying all of the individual parts and assembling it) is VERY time-consuming. Typically, to hand-select all of the quality parts, physically put the parts together, get the OS (Operating System – a.k.a. Windows 10) installed, get all of the other hardware pieces to work, install software, drivers, patches, protect the machine, and to transfer old information from another computer typically takes at least 10 hours. Furthermore, I provide a free-of-charge ninety (90) day warranty for software & hardware support (in writing) to stand behind the custom-built machine I assembled. 

Do you have in stock/carry computers for sale?

Yes, and they are PC and Mac desktops or laptops.

Many computers I receive are from customers that have parted ways with their PCs or Macs because of a major software problem, defective part (for example, hard drive died), or it is too old for them and they have decided to upgrade.

Depending on the age of the machine and level of functionality, I will decide to put the computer up for sale at a very good price or donate them to the Salvation Army.

When I make the decision that the computer is worthy of being sold, I add/replace parts (if needed), ensure full basic hardware functionality, and perform a clean install of Mac OS or Windows, service packs/patches, anti-virus, anti-spyware, etc.

In addition to this, I provide an explanation to you of what has failed (if applicable) so you know exactly what you’re dealing with.

The desktop PCs or Macs that are for purchase come with the tower, monitor (for desktops – if it’s Windows – Macs are typically built-in), keyboard, mouse, speakers, and power cords.

In addition to this, you would need to make the visit over to my home (or alternate location) to look at the computer, make sure the PC or Mac works to your satisfaction, and ask any questions about the computer before a sale would take place.

Due to the low prices I sell these computers at, they are sold “AS-IS”. This means there is NO warranty, NO returns, NO refunds, and NO exchanges with cash or a certified bank check as being the only forms of acceptable payment.

I often lose a substantial amount of hours just getting the computers to work properly and try to break even on the hardware or parts.

Despite the fact I don’t offer a warranty, in case a problem does arise, I will still do my best to help you over the phone with some basic questions about the machine I sold to you at no additional charge. However, if I would need to come out to service the PC or Mac for any reason, my standard rates do apply.

What do you think of getting an extended warranty for a computer?

Depends on what kind of machine you have. 

Extended warranties on PC desktops are typically a waste of money because the components are bigger, easier to fix/replace, and have a lesser chance of failing than a portable. The only exception to this rule is if you have a business where it’s critical to have machines be up and running 24/7. 

In addition to this, another valid reason for an extended warranty is if you own any type of Apple computer (iMac or Macbook) due to the high costs of parts and labor involved.

This leads me to own a Windows-based laptop; which I STRONGLY recommend purchasing the extended warranty. Typically, some type of failure of internal components (since they are smaller, more fragile, and have less ventilation to work with) is between 2-6 years of ownership. 

Believe me, I know from personal experience and it is cheap insurance to have that additional warranty since one repair can easily pay for your service plan! 

On the Dell Inspiron 8600 laptop that I possessed, I have had to replace the battery, replace the floppy drive, replace the video card, and replace the A/C adapter due to all of those pieces failing.